Customer Support for Your Japanese Customers

  • Provide customer support in Japanese WITHOUT hiring a staff.
  • When customers see that they can email you in Japanese, they feel more comfortable in doing business with you and placing an order.
  • You can communicate with your customers in Japan freely via email and through our prompt translation service back and forth.

We specialize in custom surfboards and we have orders coming in from Japan. I don’t speak Japanese but it works because Nakamura Communication is providing us with an email translation service. Customers think we have a Japanese-speaking staff answering their email. Yumiko is very thorough and makes sure she understands all the characteristics of a surfboard even though she does not surf. When our Japanese customers pick up their custom boards in Hawaii they always compliment the exceptional customer service and quick responses.”

Peter Thorne, Owner of Hawaii Surf Factory